Certified Operational Efficiency Expert [COEEx]-Self Paced

By the end of this program, participants will be able to:

• Understand the Role of an Operations Leader – Develop the skills needed to lead and manage operational teams effectively.
• Identify Non-Value-Adding Activities – Learn how to analyze business processes and eliminate inefficiencies.
• Implement Effective Capacity Planning – Develop strategies to balance demand and supply while maximizing resources.
• Conduct Skill Mapping – Understand team strengths and identify skill gaps to improve workforce efficiency.
• Capture the Voice of the Customer – Develop customer-centric strategies to improve product and service quality.
• Set and Monitor KPIs – Develop performance indicators to measure and improve operational efficiency.
• Optimize Inventory Management – Learn how to control inventory levels to reduce costs and improve productivity.
• Drive Continuous Improvement – Establish a culture of continuous improvement to enhance operational performance.
• Improve Resource Allocation – Develop strategies to optimize the use of human and material resources.
• Enhance Business Agility – Improve responsiveness to market and operational changes through flexible operational models.

Modules:

M-1: Role of an Operations Leader
M-2: How to Identify Non-value-adding Activity Or Waste
M-3: Capacity Planning
M-4: Skill Mapping
M-5: Voice of Customer
M-6: Setting KPIs
M-7: Inventory Management
M-8: Continuous Improvement

Upon completing the program, participants will be able to:

• Lead operational teams to improve business performance and efficiency.
• Identify and eliminate waste and non-value-adding activities.
• Develop and execute capacity planning strategies to optimize resources.
• Map employee skills to improve workforce efficiency and performance.
• Capture and respond to customer feedback to improve service quality.
• Define and track key performance indicators (KPIs) to measure progress.
• Implement inventory management strategies to reduce costs and improve order fulfillment.
• Develop a framework for continuous improvement and innovation.
• Improve decision-making by analyzing operational data and performance metrics.
• Enhance business agility and adaptability in response to changing market demands.
   

This program is Validated and Quality Assured by Cambridge Academy of Professionals (CAP) UK. [www.acbrimdgeacademy.uk/]

Features:
Duration: 4 Months
Short Video Materials: Yes
Mode of Learning: Self Paced

Exam Method:

• Number of Exams: 01
• Number of Questions: 25 MCQ Questions
• Duration: 30 Minutes
• Total Marks: 100
• Pass Mark: 70%

Assignment: 

• Total Assignments: 04
• 01 Pre-Course Assignment (Learning Purpose)
• 02 Class Based Assignment
  • Total Marks: 100
  • Pass Mark: 70%
• 01 Capstone Projects
  • Total Marks: 300
  • Pass Mark: 70%

Name: James Mwangi
Designation: Operations Manager
Country: Kenya
"The program gave me the tools to eliminate waste and improve production efficiency. My team’s output has increased significantly."

Name: Abigail Mensah
Designation: Supply Chain Manager
Country: Ghana
"Learning about capacity planning and KPI setting has helped me improve operational performance and resource utilization."

Name: David Banda
Designation: Business Operations Manager
Country: South Africa
"Understanding the Voice of the Customer and using that feedback to improve processes has enhanced customer satisfaction."

Name: Sarah Okeke
Designation: Manufacturing Manager
Country: Nigeria
"The skill mapping module helped me identify gaps in my team’s capabilities and align training to business goals."

Name: Joseph Kamau
Designation: Logistics Manager
Country: Tanzania
"Inventory management and continuous improvement techniques have helped me reduce costs and improve order fulfillment rates."

• 8 Practical Focus Module
• Post Completion:
  • Electronic Certificate
  • Digital Badge via Credly.com
  • Printed Certificate available

• Operational Leadership
  • Ability to lead and manage operational teams to improve business performance.
• Process Analysis and Waste Reduction
  • Skill in identifying and eliminating non-value-adding activities.
• Capacity Planning
  • Expertise in balancing demand and supply to maximize operational efficiency.
• Performance Measurement
  • Competence in setting, tracking, and analyzing KPIs to improve performance.
• Inventory Management
  • Ability to control inventory levels and improve supply chain efficiency.
• Customer-Centric Approach
  • Proficiency in capturing and applying customer feedback to improve service delivery.
• Skill Mapping and Resource Allocation
  • Ability to assess workforce capabilities and allocate resources effectively.
• Continuous Improvement
  • Expertise in driving ongoing process improvements and operational innovation.